A Lesson on Listening (#3 – Learn How to Show Value)

In an effort to learn how to be a better listener, you should understand when to shut up, what to hear, how to show value, and why it matters.   3. LEARN HOW TO SHOW VALUE Consider these two scenarios for a listener's response to someone disclosing information about a crisis situation: [Scenario 1: leg crossed, arms folded across chest]      “I’m sorry to hear that.” [Scenario 2: leaning forward, palms up]                        “I’m sorry to hear that.” Your eye contact ...

Read More